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Introduction


Organizations have to often contend with high attrition rates, a shrinking talent pool and the pressure to sustain employee engagement. Against such a backdrop, many organizations find it challenging to focus on making human resource management processes more cost-efficient. Chief HR officers of leading organizations leverage Business Process Management (BPM) as a sustainable and competitive strategy to manage costs and allow the company’s core resources to focus on strategic initiatives rather than managing transactional activities in HR operations.

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